Whiskers Resort Policies 5/12/10

ADMISSION

All animal companions must have verifiable current vaccinations. Please see our vaccination page for our vaccination requirements. These are unique to Whiskers. It is your responsibility to keep a copy of your most recent vaccination record updated with us. Animal companions cannot be checked in without proper vaccination documentation.

Animal companions must also be on approved flea and tick control applied at least every 30 days. The brands we accept are outlined on the vaccination page also. Please send us moderately clean animals. No animal companions may have fleas or ticks! Charges apply for pets with fleas and/or ticks (please see notes under fees).

Pets must be healthy.  We do not board sick or injured companion animals or anyone with serious health conditions/issues.  We suggest the vets for these scenarios.  

Animal companions eligible for supervised play must get along with others, be spayed or neutered and have their liability form signed. Whiskers Resort reserves the right to revoke your companion animals' privilege to play with others at any point. Whiskers Resort may refuse admission for any reason.

Although animal care is a round-the-clock job, Whiskers Resort does check-ins and outs, and visits for any purpose by confirmed appointment only. All check-out appointments should be made by 5pm the day prior at the latest. Appointments are made Monday-Friday from 9-11:45am and 2-4:45pm and Saturday 9-11:45am (but if needed, we will open as early as 8:30am by special request or 7:30am on Monday mornong only). Please honour your appointment time as it is important that the play park pups are constantly supervised. If you are early, very late, or do not have an appointment please expect to be turned away.

Whiskers is closed for check-ins and outs on Sundays and the following holidays; New Years Day, Easter, Memorial Day, Labour Day, July 4, Halloween, Thanksgiving, and Christmas. Yes. On Christmas Eve and New Years Eve we have Saturday hours. We have exactly the same pet care every day of the year.

Dogs must wear a snug-fitting collar or harness with identification (you can write their name with permanent marker on the collar if you like). We recommend an old collar since the pups love to play. Kitties must be brought in a carrier (but not the cardboard kind). Please note: our fences are 6 feet tall. We cannot be held responsible for any jumpers (we've never had one but just in case you've got an extraordinary dog, please note this).

Animal guardians may not be present during doggie introductions (due to concerns of possible aggression caused by their presence). But feel free to call and see how it went!

Day Care

Call or e-mail in day care request for qualifying pups.  Monday drop off as 7:30-10am. Tuesday-Friday drop off 8:30-10am, pick-up 4-5:30pm.  Alternate pick-up times can be arranged when you drop your pup off.    Alternate appointments (for a specific time) are available Mon-Fri 8:30-noon or 2-5:30pm.  There is no day care on Saturdays, Sundays or the holidays outlined previously. 

Billing

In order to hold your reservation, 50% of your total (boarding amount only) for up to 10 days of a reservation is due.  Please note, our online reservation form may not compute this amount exactly. Upon check out the balance is due (don't worry, that amount is exact:). For stays over 1 month, clients may be billed semimonthly, starting 2 weeks into their companion animal(s) stay.

If we find fleas or ticks on your pet, we will need to treat your pet. Charges will apply for any flea and/or tick dips, applications, collars or preventatives needed.  In addition IF your pet has a flea or tick infestation a $35 fine will be levied. Please make sure your pet(s) are flea and tick free!

You are always billed for check-in day irregardless of the time you choose.  Check-outs prior to noon will not be charged for that day.  Our rates can be viewed on the rates page of our website.  If you are an existing client, please call to ask what your rate is.  Please remember that for any additional services requested, additional fees will apply.  Please be aware that we have inflation related price increases on occasion.

We prefer payment (of your check-out account balance) by cash or check.

Cancellation Policy

If reservation is cancelled 5 or more days in advance of check-in date, a full refund of your deposit will be granted. If cancellation is not made with the aforementioned notice, you will be billed 50% of the projected (boarding only) bill of up to five days. Date changes are considered cancellations.

Food

Dogs are fed high quality lamb and rice foods (by-product free, naturally preserved). Cats tend to be more finicky so we have an assortment of brands available for them.  You are welcome to send your own food along (in the form of one Ziploc baggie per meal).

Medications

Whiskers Resort charges $2 per medication application. We offer a $1 per medication application discount if medications are separated out by application in clearly marked in approved pill containers (please ask us how to do this).

Personal Items

We provide toys, blankets, leashes, treats, and other items. Absolutely no bedding, cloth items or rawhide treats will be accepted. For play group eligible pups, please do not send your pup's toy(s) along. We provide the toys in order to avoid any proprietary feelings leading to aggression.  Please note that we may use bark collars on occasion.  This is because one especially "barkey" dog can disrupt the peace of all pups on property.  Also, bark collars can curb fence fighting.

Visiting Hours
Our on-island clients may request to visit their animals. Visits are by confirmed appointment only made by 5pm the day prior. There are currently no visiting hours available on Sunday.

Suggestions
Feel free to visit our FAQ page for answers to frequently asked questions. We are always working to improve our services. Please tell us any concerns, suggestions or compliments so that we may better serve you and your animal companions.

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